Privacy Policy

Last updated: 18 September 2026
At Menopause Masters®, trading as DeVernon Psychotherapy, your privacy is extremely important to us.
We are committed to protecting your personal information and handling it responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


This Privacy Policy explains what information we collect, why we collect it, how it is used and the choices available to you.

Who We Are

Business Name
DeVernon Psychotherapy

Trading As
Menopause Masters®

Website
https://menopause-masters.co.uk

Personal Information We Collect

Depending on how you use our website or services, we may collect:

  • Name
  • Email address
  • Telephone number
  • Purchase history
  • Booking details
  • Consultation enquiries
  • Course enrolment information
  • Newsletter preferences

Technical Information

When you browse our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Website usage statistics
  • Pages visited
  • Device information
  • Cookie preferences

Special Category Data

If you book a consultation or communicate with us regarding your wellbeing, you may choose to share information relating to your physical or mental health.
This information is classed as Special Category Personal Data under UK GDPR.
We only process this information where legally permitted, including:
where it is necessary to provide our educational, consultation or wellbeing services
where you have given explicit consent where required by law.
Your information is treated with the highest level of confidentiality.

Course Evaluation and Outcome Questionnaires

Participants in the Menopause Masters® Academy may be invited to complete starting and end-of-programme questionnaires, referred to as T0 and T1. These questionnaires are delivered through Microsoft Forms and may include self-reported information about menopause-related experiences, psychological wellbeing, confidence, knowledge and day-to-day functioning.

Some questionnaire responses may constitute special-category health data. Participation in the evaluation is voluntary, and this information is processed with the participant’s consent and explicit consent where required.

Participants create a private matching code so that their T0 and T1 responses can be compared without using their name. Participants are instructed not to enter their name, initials, date of birth, postcode, employer or other identifying information. Microsoft Forms is configured not to automatically collect respondents’ names or email addresses.

Questionnaire responses are used to:

  • allow participants to reflect on their self-reported progress;
  • evaluate and improve the programme;
  • examine programme feasibility and user experience; and
  • produce anonymised, aggregate outcome reporting where appropriate.

Employers do not receive individual questionnaire responses or personal progress information. Any agreed corporate reporting uses matched, anonymised aggregate information, ordinarily only where there are at least ten matched participants and after disclosure-risk checks. Detailed reporting will not be produced where these safeguards cannot be met.

Questionnaire responses are not monitored in real time and are not used to provide diagnosis, individual therapy, medical advice, crisis support or automated treatment decisions. Participants requiring medical, psychological or urgent support should contact an appropriate healthcare professional or emergency service.

Access to the evaluation data is restricted to authorised persons involved in programme administration and evaluation. Responses are retained only for as long as necessary for evaluation, legal and professional purposes, after which they are securely deleted or anonymised.

A participant who wishes to ask about their evaluation information or withdraw a response should contact karen@menopause-masters.co.uk and provide their private participant code where available. It may not be possible to identify or remove a response after it has been fully anonymised and incorporated into aggregate analysis.

How We Collect Your Information

We collect information when you:

  • Complete a contact form
  • Join our mailing list
  • Purchase the Menopause Masters® Academy
  • Book a consultation
  • Subscribe to our newsletter
  • Browse our website
  • Download the Menopause Brain Fog Toolkit
  • Communicate with us by email

We collect information when you:

Your information helps us to:

  • Respond to enquiries
  • Administer the Menopause Masters® Academy
  • Deliver newsletters where consent has been provided
  • Deliver consultations
  • Process purchases
  • Improve our website and services
  • Provide educational resources
  • Send requested downloads
  • Comply with legal and professional obligations

Our Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Consent
  • Legal obligations
  • Performance of a contract
  • Legitimate interests

Where we rely on consent, you may withdraw it at any time.

Third-Party Services

To provide our services, we use carefully selected third-party providers, including:

  • MailerLite (email marketing)
  • Microsoft Bookings (appointment scheduling)
  • Microsoft Forms (programme evaluation and outcome questionnaires)
  • Teachable (course delivery)
  • Website hosting providers
  • Stripe (payment processing)
  • Website analytics provider

These providers only receive the information necessary to deliver their services and are required to protect your data appropriately.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.

Although no online system can ever be completely secure, we continually review our processes to help safeguard your information.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • provide our services
  • comply with legal requirements
  • resolve disputes
  • establish, exercise or defend legal claims.
  • meet professional obligation

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Restrict processing
  • Withdraw consent where processing is based on consent
  • Request correction of inaccurate information
  • Object to certain types of processing
  • Request deletion of your information where appropriate
  • Request data portability

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and analyse website performance.

You can manage your cookie preferences at any time using our Cookie Settings.

For further information, please see our Cookie Policy.

Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can resolve the matter promptly.

If you remain dissatisfied, you have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)
https://ico.org.uk

Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

Karen Vernon
Menopause Masters®
Trading as DeVernon Psychotherapy
https://menopause-masters.co.uk